Welcome! Below you’ll find helpful information about returns, custom orders, shipping, and local pickup. If you have any questions, feel free to contact us at jessuniquegifts@yahoo.com.

 

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Return Policy

 

We want you to love your purchase! Please inspect all items upon arrival. If anything is missing, incorrect, or damaged, let us know right away so we can make it right.

 

Non-Personalized Items

•Returns accepted within 30 days of delivery.

•Items must be unused and in original condition.

•Original shipping costs are non-refundable.

•Orders with free shipping may incur a 20% restocking fee.

 

Personalized Items

•Since these are made just for you, returns are not accepted unless the error is on our end.

•Please double-check all names, dates, and custom details before submitting your order.

 

For return instructions, refund eligibility, or address info, visit our Shipping & Returns Page.

 

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Custom Orders

 

Looking for something special?

We love creating unique, custom pieces! If you don’t see exactly what you’re looking for, or have a special request, click here to Contact us or email us at jessuniquegifts@yahoo.com.

 

Let’s make something amazing together!

 

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Shipping & Local Pickup

 

Processing & Shipping

•Orders (including custom items) are processed and shipped within 72–96 hours.

•We’ll always try to ship sooner when possible.

•Shipping times vary based on location and shipping method selected at checkout.

 

Local Pickup – Midlothian, VA

•Live nearby? Select “Local Pickup” at checkout.

•Once your order is ready, you’ll receive an email with pickup details and instructions.

 

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Thank you for supporting Jess Unique Gifts—where every piece is made with care!